Dealing With Difficult Behaviours Training - Perth

Dealing With Difficult Behaviours Training - Perth

You know those moments when you're trying to have a professional conversation and suddenly you're dealing with someone who's completely lost it? Maybe it's a colleague who blows up in meetings, a customer who won't stop yelling, or that one team member who passive-aggressively undermines everything. We've all been there, standing awkwardly while thinking "How did this escalate so quickly?" and "What do I even say now?"

Here's the thing - difficult behaviours at work aren't going away. In fact, with workplace stress at an all-time high, you're probably encountering them more often than ever. The good news? There are proven techniques that actually work to defuse these situations, and they don't require you to become a therapist or lose your own cool in the process.

This isn't about changing people's personalities or becoming the office mediator for every drama. It's about giving you practical tools to handle these situations confidently and professionally. You'll learn how to recognize the warning signs before things explode, what to say (and what not to say) when someone's having a meltdown, and how to protect your own energy while still being helpful.

We'll cover real scenarios you actually face - like dealing with the colleague who takes credit for your work, managing someone who constantly complains but never offers solutions, or handling customers who think yelling will get them better service. You'll practice techniques for staying calm under pressure, setting boundaries without being confrontational, and turning negative interactions into more productive conversations.

The best part? These skills work everywhere - not just at work. Once you know how to handle difficult conversations effectively, you'll feel more confident in all your professional relationships.

What You'll Learn

How to spot the early warning signs of escalating behaviour before things get out of hand
Specific phrases and techniques that actually calm people down instead of making things worse
Ways to set clear boundaries without sounding aggressive or defensive
Strategies for protecting your own mental energy when dealing with chronically difficult people
How to document incidents properly for HR purposes when needed
Techniques for turning complaints into constructive feedback
Methods for staying professional when you really want to tell someone exactly what you think

The Bottom Line

After this training, you'll walk into challenging situations with a game plan instead of just hoping for the best. You'll know exactly what to say and do when someone's behaviour gets out of line, and you'll have the confidence to handle these moments without it ruining your whole day. No more lying awake at night replaying that awkward confrontation - you'll have the skills to handle it better next time.

This training gives you practical tools you can use immediately. Whether you're dealing with external customers or internal team dynamics, you'll leave with a clear action plan for managing workplace relationships more effectively and protecting your own wellbeing in the process.